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eBay On Location – Chicago

by Ivanka on July 9, 2010

in News & Events

It’s a gorgeous day in Chicago and you can feel the excitement of eBay on Location at the Hilton on Michigan Ave.  Like we did in Dallas, we sat down and talked with over 30 Collectibles sellers throughout the two days to hear how their business is doing and learn what issues or concerns they’re having.

What we heard from our meetings:

  • Best Match search sort is confusing and our recommended best practices can be convoluted
  • The shipping cost DSR is the most difficult DSR to achieve 5s on
  • Some sellers have experienced buyers getting confused on which items they’re leaving feedback for…oftentimes for the worst
  • Communication within the Fixed Price-Best Offer format is too restrictive
  • Sellers need to be able to list collectibles for long periods of time (the old stores format worked well for that)
  • Reproductions are listed in the same category as originals which causes buyers to have to wade through a lot of reproductions to find sellers’ original items
  • It would be helpful for sellers to easily see if a buyer has not paid for items in the past

Suggestions for improving business from sellers to other sellers:

  • Use Terapeak to research pricing, what to sell, when to sell, etc.
  • Mark items with invisible ink and announce this in listings to protect against buyers pulling the switch-a-roo with returns
  • Be specific and concise when writing the item description
  • Be explicit about the lengths you go to ensure items are packed well during shipping, and repeat this in the item description, on the invoice, and when following up to ensure items have arrived safely
  • Use Facebook and Twitter to promote items and attract new buyers
  • Join ecommerce seller groups to share best practices and get questions answered (watch for a follow-up post listing where to find these seller groups)

And finally, why sellers keep selling on eBay:

  • “It’s fun!”
  • “It gives me freedom”
  • “The sentimental stories from buyers”
  • “It lets me make money while I’m sleeping”
  • “It’s more organized and better thought-through than competitor websites”
  • “The traffic and the buyers”

Just a few of the sellers we talked with…be sure to check out their listings!

Collectibles Sellers at eBay On Location in Chicago

anicemess – Militaria
annandandy1971 – Collectibles
auntjanesattic – Dinnerware
beanstalkenterprises – Books, Dinnerware, Collectibles
booklovertoo – Antiques & Collectibles
casharoundthehouse – Antiques & Collectibles
cassiashopper999 – Toys & Collectibles
ccrider6 – Collectibles
claudita – Collectibles
debsplethora – Collectibles
dianess – Antiques & Silverware
dtrini1 – Sports Memorabilia
eauctionmaven – Collectibles
grenevitch – Christmas ornaments & Wedding
hkmarshall77 – Collectibles
justanexcuse – Disney Collectibles
lorripl – Stamps
madaboutmanolo – Vintage Clothing
pga111 – Collectibles
satindoll91 – Dollhouse Miniatures & Collectibles
skbr94 – Collectibles
steinlandgifts – Beer Steins & Collectibles
timomills – Collectibles & Antiquarian Books
wallsthatspeak – Posters
wholesalecoinandmore – Coins

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